FAQs

We generally package and ship orders within 1-2 business days after an order is placed. However sometimes there could be delays due to availability at time of purchase or busy periods.
We are 100% Australian owned and operated, based out of the South Eastern suburbs of Melbourne, Victoria.
All of our products are brand new and genuine. We are able to offer great deals due to our relationships with our suppliers in sourcing high quality products at great prices. We want to pass this savings on to our valued customers.
This will depend on where you are located. Victorian customers can expected delivery times between 1-4 business days. Interstate customers can expect 3-5 business days. Regional customers can take up to 7 business days to receive an order. We use trusted couriers and Australia Post, however, no one is perfect and unfortunately delays can occur. Once an order leaves our warehouse, it is in the hands of our delivery partners and out of our control. If there are any issues, please feel free to email us at info@smoothsales.com.au or contact the delivery partner via the tracking link you receive via email after a purchase.
If something your purchased from us is defective we may ask you to provide photographic evidence and some additional information. In the event that there is a legitimate issue we will replace or refund your defective products. We may, however, require you to send the defective item back to us for assessment. For further information, please read our Returns Policy.
Once an order has been fulfilled you will receive an update email with a link to your invoice. Follow the link and you will be able to save or print a copy. If you have any issues, you can contact us via email at info@smoothsales.com.au.
We started as a small pop-up shop in Melbourne and recognised that hard working Australians wanted real bargains. So we built Smooth Sales to deliver great deals, every day, all week. We're 100% Australian owned and operated and we pride ourselves on having outstanding customer service and support.